The automotive service parts supply chain is subject to many of the same forces that influence inbound andproduction logistics, such as increasing part numbers, global supply chains and high pressures on cost. Like their counterparts in other automotive logistics segments, aftermarket managers want better visibility across supply and distribution networks; they want IT systems that streamline communication and combine data to help optimise inventory and transport; they also deal with many of the same suppliers and logistics providers, hoping for the highest quality service at the best cost.

To that extent, service parts logistics has changed little more in the past 20 years than other parts of the supply chain. However, in many ways, aftermarket logistics for the automotive industry today has operating processes, objectives and technology factors markedly different to what would have commonly been in place in major markets towards the end of the 20th century. In comparison with production or finished vehicle logistics, competitive forces and consumer expectations have arguably influenced parts distribution more.