Mercedes-Benz boosts production and logistics visibility with Celonis
Mercedes-Benz has improved on-time delivery of inbound and service parts, boosted decision making and made efficiency gains across more than 30 global production plants thanks to a strategic collaboration with digital technology provider Celonis.
At the recent Celosphere 2025 process intelligence event in Munich, Germany, Mercedes-Benz revealed how the Celonis Process Intelligence Platform had helped it connect data from all of its major production and logistics systems, enhancing the Mercedes-Benz MO360 platform, giving the carmaker visibility across every order, part, and process. The MO360 platform is Mercedes-Benz’s digital ecosystem for global vehicle production, developed with Microsoft, which uses internet of things (IoT) and AI to provide real-time data and optimise manufacturing processes
Mercedes-Benz uses the Celonis technology for critical operations including order-to-delivery, aftersales, and quality management. For order-to-delivery, the platform’s AI copilots forecast delivery times, optimises sequencing, and reduces delays, according to Celonis. Process Intelligence also identifies bottlenecks in service parts logistics, ensuring faster response to customer needs. In addition, the platform uses AI to detect anomalies and deviations before they affect production quality.
“Full data transparency across our production network and the supply chain allows us to empower our teams to act with greater speed and precision,” said Dr Jörg Burzer, head of production, quality, and supply chain management at Mercedes-Benz Group. “This enables Mercedes-Benz to anticipate change, respond quickly to market dynamics, and harness the power of AI.”
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Earlier this year Mercedes-Benz revealed how it is accelerating the transformation of its production network using the MO360 digital platform at its Berlin-Marienfelde facility, including technologies associated with AI, humanoid robots and the production of electric axial-flux motors. At the Mercedes-Benz Digital Factory Campus (MBDFC) the carmaker is developing and testing new processes and technologies including those enabled through the Mercedes-Benz Operating System (MB.OS) are tested before they are sent to real-life production lines at other Mercedes-Benz assembly plants.
Additionally, in October this year the Star Assembly division of Mercedes-Benz completed the expansion of its production facility in Sebes, Romania to accommodate the assembly of electric drive units for the new electric Mercedes-Benz GLC. The vehicle is being assembled at Mercedes-Benz’s Bremen plant in Germany from 2026.
The carmaker has invested in a new 30,000 sq.m facility at the site in Sebes, integrating assembly and logistics, with operations integrated into Mercedes-Benz’ MO360 platform. The system ensures complete traceability of every component, according to the carmaker. The MO360 Data Platform creates a virtual version of the Star Assembly facility enabling the carmaker to make production, supply chain and logistics decisions more quickly.
“Producing the electric drive units for the new all-electric Mercedes-Benz GLC is an important milestone in the transformation of our plant and underlines the role of Sebeș in the global Mercedes-Benz production network,” said Burzer. “Investments in the new production scopes enhance the flexibility and thus strengthen its future-readiness. I am proud of the highly engaged and skilled team that will continue its success story with this new high-tech-products.”
