Watch: Livestream Hour Episode 6 – Aftermarket and Service Parts: Keeping the wheels moving

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The automotive service parts and aftermarket supply chains are vital for keeping global transport and mobility services running, serving customers and keeping vehicles safe. That has also been the case during the coronavirus crisis, during which OEMs and distributors have maintained aftermarket and service parts operations to ensure the supply of essential goods and services, as well as to support the global automotive supply chain.

Keeping aftersales and aftermarket moving during the pandemic has been challenging, as the sector has faced the closure of suppliers, regional restrictions, the need to protect employees and customers, together with declines in volume and financial pressure.

Now, as OEM and tier supplier manufacturing gradually restarts, aftermarket and service parts distribution is moving into another phase that requires flexibility, dynamic planning, close collaboration and greater digital connectivity. These include adapting new manufacturing, warehousing and repair workshop protocols, managing through shortages and backlogs of orders and supply, global sourcing patterns and adapting more contactless and digital customer processes. And that in the context of extremely uncertain demand and supply in the coming months.

<h2 id="Guests">Guests</h2><div class="inline_image inline_image_left image_size_small" data-attachment="282779" data-sequence="17"><p class="picture"><img alt="Hector Martinez_Honda" src="https://d2hkn54fqqmadw.cloudfront.net/CMS/s3/ult-library/web/a/q/g/hectormartinez_honda_534362.jpg?w=660" width="660" /></p></div><h3><strong>Hector Martinez<br /></strong><strong>Division Manager Export Sales & CBU Logistics<br /></strong><strong>Honda de Mexico, SA de CV</strong></h3><p>Hector, was born in México City, completed his studies in Actuary at Universidad Autonoma de México. He began his career in Seguros Monterrey in 1996 and was focused in Insurance Market for 12 years, his experience in this segment includes Developing the System for Insurance Government Goods at the Ministry of Hacienda. Later on he started his Logistics path by Joining Ferromex in 2008, during his way in Ferromex he was part of the Pricing, Planning, Sales and Marketing Departments. Later on he joined FCA as Outbound Buyer. In 2015 he joins Honda as Export Sales Manager, having as main activity all Auto and Assembly Parts sales for other Honda Plants around the world. Currently he is Division Manager for Export Sales and CBU Logistics, including in responsibilities managing all the Export and Domestic Distribution of finished products, holding his current post since 2019.</p><div class="inline_image inline_image_left image_size_small" data-attachment="282770" data-sequence="16"><p class="picture"><img alt="Susanne Lehmann, Volkswagen" src="https://d2hkn54fqqmadw.cloudfront.net/CMS/s3/ult-library/web/v/w/x/lehmann_susanne_20191_225381.jpg?w=660" width="660" /></p></div><h3><strong>Dr Susanne Lehmann<br /></strong><strong>Senior Director of Production North America<br /></strong><strong>Volkswagen</strong></h3><p>Since March 2019, Susanne Lehmann has been responsible for steering vehicle and component production for the Volkswagen brand across North America, including its assemply and component plants in Mexico and the US. Her responsibilities include optimising synergies in processes, planning, production and digitalisation. She has been with Volkswagen for more than 20 years, and started her career in logistics planning at Volkswagen de México, before leading logistics planning at Shanghai Volkswagen and later key roles at Gläserne Manufaktur Dresden and ramping up VW’s US plant in Chattanooga. She has also led pre-series and technical change management at VW Commercial Vehicles, and was responsable for the definition and alignment of product concepts across VW Group Production for all brands from 2016-2019.</p><div class="inline_image inline_image_left image_size_small" data-attachment="282690" data-sequence="11"><p class="picture"><img alt="Al Zapanta IE 2019 (1)" src="https://d2hkn54fqqmadw.cloudfront.net/CMS/s3/ult-library/web/l/e/l/alzapantaie20191_115509.png?w=660" width="660" /></p></div><h3 id="Kristin_DziczekVicePresident__ResearchCenter_for_Automotive_Research"><strong>Albert Zapanta</strong><br /><strong>President and CEO</strong><br /><strong>United States-Mexico Chamber of Commerce</strong></h3><p>Albert Zapanta is head of this important cross-border business association. Before joining the chamber, he held a variety of senior public and private sector roles, including at the US Department of State′s Advisory Committee on International Trade, a delegate to the US-Mexico Partnership for Prosperity, and Chairman of the Reserve Forces Policy Board. He rose of Major General in the US military. He is a graduate of the Harvard School of Business and the University of Southern California with a BA, MA and PhD, he currently serves on the boards of various non-profit organisations.</p><div class="inline_image inline_image_left image_size_small" data-attachment="282738" data-sequence="15"><p class="picture"><img style="float: left;" alt="Mauricio Alcocer" src="https://d2hkn54fqqmadw.cloudfront.net/CMS/s3/ult-library/web/e/u/i/mauricioalcocer_320256.png?w=660" width="660" /></p></div><h3>Mauricio Alcocer <br />Mexico Sales Manager <br />CNW – Courier NetWork </h3><p>Mauricio Alcocer-Arreguin has developed his career in logistics working for several international firms and was Commercial Director for Corporación Castañeda Agencia Aduanal, a Mexican customs broker, for 13 years. He has also held commercial roles within the Jalisco State Government. Currently, he is CNW’s (Courier Network) Sales Manager for Mexico and is also President of the Mexican Association for Executives in International Business (AMECE). He has a degree in International Commerce from the Autonomous University of Guadalajara (UAG). </p>

Guests

Arnd Franz
Chief Executive Officer
LKQ Europe

Arnd Franz has been CEO since October 2019 at LKQ Europe, the continent’s largest importer and distributor of spare parts and accessories for vehicles, trucks and two-wheelers. Prior to joining LKQ Europe, he served as Corporate Executive Vice President and Member of the Management Board of global tier one supplier, Mahle Group. At Mahle, he was responsible for global OEM sales and aftermarket parts development for Mahle’s entire product portfolio.

Frank Schlehuber
Senior Consultant Market Affairs
CLEPA

Frank Schlehuber has been responsible for aftermarket issues at the European Association of Automotive Suppliers, CLEPA, since 2016, representing the common interest of suppliers across Europe and internationally. He is also responsible for market affairs at CLEPA, and leads AMCON, a specialist consultancy on the aftermarket. Frank spent 26 years with Robert Bosch, including in Japan as Head of Aftermarket and three years in Chicago as VP of the Brake Components Business Unit. From mid-2011, he was Senior VP of Sales Independent Aftermarket. He graduated in mechanical engineering from the Technical University Karlsruhe and started his career as a junior scientist at the Nuclear Research Center Karlsruhe.

Michael Schad
General Manager, Part Supply Chain Operations,
Fulfillment, Parts Distribution & Accessory Development (PDAD) Department
Toyota Motor North America

Michael Schad leads Toyota service parts fulfillment network across North America, including direct oversight of 13 fulfillment centres, two part centres, more than 1700 team members; and a multitude of service provider partners and warehouses. He has worked for Toyota for more than 20 years across parts operations, including network planning and project management, as well as roles in post-production processing and vehicle logistics. He oversaw Toyota’s Baltimore and Boston parts distribution centres operations and went on to lead parts operations across the region. Michael has a BA in business logistics from Penn State University and an MBA from Boston University.

Ryan Grimm
General Manager, Part Supply Chain Operations,
PDAD Department
Toyota North America

Ryan Grimm is responsible for leading logistics operations and continuity for original equipment and service supply, including environmental health and safety, parts distributor support, supplier development, service supply and inventory management. He has been with Toyota for more than 20 years in North America and Japan, holding roles in parts and service purchasing, strategy, project management and IT. He has a BS in economics from Centre College and an MBA from Xavier University.

Host

Christopher Ludwig
Editor-in-Chief
Ultima Media

Christopher is responsible for editorial production and strategy across Ultima Media’s global automotive media platforms, including Automotive Logistics, Automotive Manufacturing Solutions, Car Design News and its business intelligence unit, Automotive from Ultima Media. He’s covered the automotive industry and supply chain for 15 years and has nearly 20 years’ experience in the media and publishing business. He has an MsC from the London School of Economics and Political Science.

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By signing-in or registering to watch you consent to receiving further information from us about this livestream and other related news, insights, intelligence and events. You also agree for us to share your contact information with our livestream partners and sponsors who may contact you about their related products and services. For more information about how we use your data and your opt-out rights, please see http://ultimamedia.com/ultimamediapp.pdf