Tag: aftermarket

Stellantis charts an agile course for service parts and aftersales logistics overhaul

Overseeing one of the industry’s largest service parts and aftersales networks, James Parker Jr. of Stellantis is leading a multi-year transformation that fuses technology, consolidation and flexible delivery models to meet rising customer and market demands.

Emily Uwemedimo

Recent growth in Vietnam's manufacturing sector set to continue over the next decade

Vietnam, one of the fastest developing automotive markets in south-east Asia, has a growing manufacturing base of foreign joint ventures and a homegrown EV industry.

Watch: Stellantis’ James Parker Jr. on building a flexible, tech-driven global parts network

As Stellantis transforms its global parts and service operations, James Parker Jr. explains how the carmaker is using automation, AI and new logistics models to gain agility, efficiency and customer focus.

Automotive Logistics

Watch: Rivian's Dan Schwartz on providing an "Amazon-like experience" for EV service parts logistics

Dan Schwartz, senior director, global distribution operations - commercial at Rivian, discusses how service parts logistics differ for EVs and ICE vehicles, as well as what distinguishes Rivian from traditional OEMs.

Automotive Logistics

Stellantis to open automated Mopar PDC in Georgia

The OEM is investing $41m in the Georgia PDC to support Mopar's long-term growth strategy.

Russia reveals plan to deal with counterfeit parts

Ford part 4: The future of service

From engaging customers through FordPass to predicting their maintenance needs via Service Excellence 2.0, Ford is evolving its approach to the aftermarket

Ford part 1: Always looking ahead

In the first of a four-part feature, Christopher Ludwig talks to Ford Customer Service Division president Frederiek Toney (pictured) about changing times for logistics and providing global customer service

Ford part 3: Supply chain upgrades

Ford is rolling out advanced global inventory and demand management tools in pursuit of greater efficiency in logistics and service

Volkswagen Depot Kassel part 3 : Saving space to grow

Volkswagen Depot Kassel part 2: Mitten in Europa

Volkswagen Depot Kassel part 1 : The beating heart of service parts