BMW has signed a six-year contract with DHL Supply Chain for the management of its aftermarket parts distribution in the UK. DHL will deliver parts through the night for delivery the next working day to the carmaker’s 116 retailers across Scotland, the North and South of England.
According to the logistics and transport provider, 26% of the retailers will receive their orders before 6.00am and 63% before 7.30am. In a statement DHL said that the more flexible schedule would allow retailers to align deliveries to the technicians’ working times and improve customer service levels by extending drop off times for vehicles.
“Our partnership with BMW Group in the UK supports the growth of DHL’s work in the automotive industry and builds on our aftermarket work with a range of automotive customers,” said Bill Bacon, managing director of automotive at DHL Supply Chain in the UK and Ireland. “We look forward to supporting BMW Group as it enhances its customer service strategy over the next six years.”
DHL is using a track and trace system as part of the operation, with parts scanned at several points along the delivery process. BMW and DHL then monitor the status using a web portal that provides a visual of live activity, historic delivery and collection performance.
In addition to deliveries in Scotland and England, DHL will provide distribution to offshore retailers based in Guernsey, Jersey and the Isle of Man through expedited air freight.