Awarded to the finished vehicle logistics service provider who has contributed most to reducing, preventing or mitigating damage in vehicle distribution across OEM and customer networks to, from or within North America. In choosing finalists, judges will consider the overall value, quality and service proposition in eliminating damage that partners offered throughout all or part of the past year.
Judges but will consider all types of service, technology or equipment providers which have played the most significant role in eliminating or mitigating damage across the North American network, including but not limited to:
- · Specialist protection equipment, repair, insurance and claims specialists – either individually across networks or working together with specific logistics provider(s)
- · The specific efforts to mitigate damage by road, rail, marine, port and yard logistics service providers – either individually/in-house or working together with specialists companies
Judges Criteria
Judges will assess the FVL Damage Elimination Provider of the Year in considering the following criteria wherever applicable:
Damage rates: How well providers matched or exceeded expectations in achieving damage-free delivery or significantly reducing damage rates across the vehicle logistics network
Repair and claims efficiency quality: In instances of damage, how well providers matched or exceeded expectations in efficiently managing repairs and insurance claims
Innovation: How well providers have matched or exceeded expectations in offering innovations in reducing or mitigating damage, including but not limited to systems, new technology, processes and customer service
Customer service: How well providers matched or exceeded expectations in providing customer service in handling damage, including flexibility and responsiveness
Value: How well providers have matched or exceeded expectations in reducing or mitigating damage at the best value-for-money