The company has been managing the transport of aftermarket parts for JCB to international markets since 2008. It is working with JCB’s aftermarket division – JCB Service – providing transport management systems (TMS) for the equipment maker’s service centres in the UK, France and Czech Republic, as well as the US, at the parts centre in Chicago.
The new contract involves processing transport activity across JCB’s network of 17 regional warehouses including the Staffordshire-based World Parts Centre (WPC), which ships over 30,000 lines every week.
As part of the new contract, 3T said it would be delivering a full TMS service as well as automated barcode labelling and track-and-trace at part level. It is also providing a customer facing web-based business intelligence platform to help manage transport processes and data gathering.
3T said it had also recently implemented a loading bay management application for collections and deliveries.
“We have established a great rapport with JCB over the years that we have worked with them and are delighted to be continuing to help them manage what is obviously a complex transport operation,” said Tim Fawkes, managing director of 3T Logistics. “JCB Service prides itself on offering a fast turnaround and aims to fulfil 95% of [orders for] urgent parts within 24 hours, meaning that speed and customer service are two key deliverables.”