Norfolk Southern won the Highest Quality Review Score for Destination Facilities by achieving a perfect score of 100% at its Titusville, Florida vehicle facility. This was the first perfect score ever given any facility since the AAR began its present audit programme in 1997.
Norfolk Southern also won the award for Greatest Overall Quality Review Score Improvement at Chrysler’s Jefferson automotive ramp in Detroit. Norfolk Southern began operating this facility two years ago. In that time, the facility’s score improved from 74% to 98.57%.