In the last paragraph of the article on page 41, Nick Beard, global industry director for automotive at TNT Express, was incorrectly quoted as calling for replenishment stock and collision material to move at the same velocity. In fact, Beard actually said that, despite technology that makes it possible to know when vehicles should be serviced, it has not yet filtered back into the supply chain.
"We see OEMs moving service parts, replenishment stock and collision material all at the same velocity," said Beard. "For example, collision repairs can be weeks in the planning stage before authorisation is provided by the insurance company. In the service market customers are provided with a choice of appointments and this should allow the dealer to pre-order the spares.
"The exception to this is the vehicle off road (VOR) material where the dealer has to get the customer back on the road as soon as possible."
While the original misquote has been amended in the online version of the story, as well as in the turning pages and tablet versions, the printed issue remains incorrect. Sorry.