Isuzu Motors has invested $180m to set up an aftersales centre (ASC) in Johor, Malaysia as part of its Isuzu Motors Asia division, which oversees business for the Japanese vehicle maker in the ASEAN region.
The company said that with more vehicles being localised in the region the new centre, which is located at the port of Tanjung Pelepas, will help it work more closely with local distributors and cut times delivery times for replacement parts.
The centre will stock 30,000 service parts ready for delivery to ASEAN service centres. It will handle sales, distribution and planning of second line parts for the business.
“On the servicing front, ASC will support and work with local distributors in bringing in more units to dealer service shops for repair and maintenance, and developing skills of local staff by offering workshops and training,” said the company in a statement.
The company also said it would make use of existing local production and distribution in the ASEAN markets to deliver products tailored to the needs of each country.
It added that it would be aiming to improve the service parts supply structure and the service shop setup, which provide repair and maintenance services, and to reduce the lifecycle cost of the vehicles it sells.
The latest centre follows one that the company set up in Dubai, in the United Arab Emirates, in 2010.