As vehicle sales and production continue to restart in North America following coronavirus-related shutdowns, dealerships are facing huge challenges in inventory management and customer service. Brion Stapp, dealer principal, Toyota, Colorado shares his insights on ‘no touch’ servicing, changing customer expectations and why the industry needs to take stock and evolve
As vehicle sales and production continue to restart in North America following coronavirus-related shutdowns, dealerships are facing huge challenges in inventory management and customer service. Brion Stapp, dealer principal, Toyota, Colorado shares his insights on ‘no touch’ servicing, changing customer expectations and why the industry needs to take stock and evolve
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